Real parents on our team. We reply within 24 hours — usually much faster.
We currently ship to the UK, Ireland, EU, USA, Canada, and Australia. More regions are being added. Free shipping on orders over $50 within the UK/US.
UK & Ireland: 2–4 business days. EU: 4–7 days. USA & Canada: 5–10 days. Australia: 7–14 days. Express options available at checkout.
Use the form on this page with "Return Request" as your subject. Include your order number and we'll send a prepaid return label within 24 hours. Refunds are processed within 5 business days of receiving the item.
Contact us within 2 hours of placing your order and we'll do our best to accommodate changes. Once dispatched, we can't modify the order but the 30-day return policy still applies.
All products suitable for newborns are clearly labelled with age suitability and have passed third-party safety testing to relevant EU/UK/US standards. Every product page displays the safety certifications clearly.